Customer Information

Making A Purchase

Making a purchase could not be easier. Just browse our Shop, and click on the "Add to Basket" icon next to the product you wish to buy and put it into the shopping cart. After you have finished your selection, click on the "Checkout" icon and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard and PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you prefer to order by phone, please call +44 (0)1285 862800 or email headoffice@educationaladvantage.co.uk.

Delivery within the UK

Your order will be despatched on a free next day delivery service on all orders with a delivery address in the UK. Provided we receive your order by 2pm, your order will be despatched the same day Monday to Friday (excluding bank holidays). Otherwise, it will be despatched on the next working day. Orders are despatched via courier and you will receive notification of your delivery so you can choose to leave it in a safe place or with a neighbour. You will receive confirmation when your order has been delivered.

For delivery addresses in the highlands and islands there is no extra charge but please allow extra time for delivery.

Delivery outside of the UK

Your order will be despatched using a tracked courier service so that you are able to track your order.

Delivery times are as follows:

• Europe – 3-5 days
• USA – Up to 7 days
• Rest of the world – Within 14 days

Returns

If you order an item and decide not to keep it, you can return it to us provided it is in its original condition and in its original packaging. The cost of returning a non faulty item would be borne by the customer. If an item is faulty, we will do our best to fix the item or otherwise replace it.

Customers have 30 days from receipt of their goods to return goods to us. Customers can contact us by calling +44 (0)1285 862800 or by emailing headoffice@educationaladvantage.co.uk to discuss their return and refund.

Guarantee

We guarantee your satisfaction. All of our products come with a 1 year no quibble guarantee.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made within the UK, prices are inclusive of VAT (20%).

For orders made within Germany and the EU, prices are inclusive of VAT (19%).

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please send us an email, alternatively, you can call us on +44 (0)1285 862800 or write to us at Educational Advantage Ltd, Site E, Lakeside Business Park, Broadway Lane, South Cerney, Cirencester Gloucestershire, GL7 5XL, United Kingdom.